🐾 No Call / No Show Policy for Clients
Purpose
To ensure we can provide timely care for all our patients, we require advance notice if you need to cancel or reschedule your appointment. Missed appointments without notice prevent other pets from receiving the care they need.
Definition
A No Call / No Show occurs when a client:
- Does not arrive for their scheduled appointment, and
- Fails to contact the clinic at least 24 hours in advance to cancel or reschedule.
Policy Guidelines
- Cancellation Notice
- Clients must provide at least 24 hours’ notice to cancel or reschedule a standard appointment.
- For surgical or extended procedures, 48 hours’ notice may be required.
- No Call / No Show Consequences
- First occurrence: A courtesy reminder of our policy will be provided.
- Second occurrence: Will be required to prepay an examination fee for future appointments ($70)
- For clients with two recorded no-call/no-show appointments, a $150 deposit is required when scheduling surgery.
- Late Arrivals
- Clients arriving more than 10–15 minutes late may need to reschedule so that other appointments can remain on time. A late arrival may be considered a no-show if we are unable to accommodate you.
- Emergencies
- We understand emergencies happen. If you experience an unexpected situation, please contact us as soon as possible so we can adjust your appointment accordingly.
Why This Policy Matters
Our veterinarians and staff reserve dedicated time for each patient. Missed appointments affect our ability to serve other clients and pets in need of care. Thank you for your understanding and cooperation.
